Question 1

Are there any items that cannot be returned?

Accepted Answer

Certain items such as personalized products cannot be returned. Please check our return policy for more details. Stickers and bookmarks also cannot be returned.

Question 2

What is your return policy?

Accepted Answer

We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please reach out to us at owners@lockandteallc.com to initiate a return.

Question 3

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

Question 4

How do I request a refund?

Accepted Answer

To request a refund, please contact our customer service at owners@lockandteallc.com with your order number and reason for the refund. Refunds will be processed within 5-7 business days after receiving the returned item.

Question 5

How can I cancel my order?

Accepted Answer

To cancel your order, please contact our customer service at owners@lockandteallc.com as soon as possible. If the order has not been shipped yet, we will process the cancellation and issue a refund.

Question 6

Do you offer shipping outside the US?

Accepted Answer

Unfortunately no, we only offer shipping within the United States of America. This is subject to change based on demand and availability of resources.

Question 7

Can I return a product if I am not satisfied?

Accepted Answer

Yes, if you are not satisfied with a product, you can return it within 30 days of purchase. Please ensure the product is in its original condition and packaging. Contact our customer service at owners@lockandteallc.com to initiate the return.

Question 8

What should I do if I receive a damaged product?

Accepted Answer

If you receive a damaged product, please contact our customer service immediately at owners@lockandteallc.com .We will assist you with the return process and send you a replacement or issue a refund.

FAQ

Frequently asked questions